Terms and Conditions

These terms and conditions are applicable to Gluon Solutions, Inc., a Delaware corporation (hereinafter referred to as “Gluon”) software or hardware users, including, but not limited to, suppliers, resellers, customers, distributors, service agents, contractors, developers (hereinafter referred to as “User”).

PRICING:
All prices are subject to change without prior notice. Please call for current prices and availability of products. We reserve the right to discontinue products as necessary because of quality, availability, price or other reasons. All pricing is in USD for the USA market only.

RETURNS:
All returns must be made within 30 days and are subject to a restocking fee. Customer must first obtain a return authorization number (RMA) from Gluon. A 15% handling and restocking fee will be assessed for each item returned unless User has made other arrangements with Gluon. All return shipments must be prepaid by User. There are no refunds on shipping. All returned items must be in as-new, resellable condition. Any item that has been installed on a vehicle will not be accepted for return under any condition. Please note that certain items are non-returnable or refundable.

CLAIMS:
All merchandise is in good condition when it leaves our shipping department. If a part is lost (box broken open) or damage via transit, User should immediately notify Gluon and the shipping carrier. User shall be responsible for all risks related to shipment. Should the User desire a shipment to be insured, it shall be the User’s sole responsibility to procure such insurance.

LEGALITY:
Gluon makes no claims as to emission performance for street or highway use. Some equipment and/or products are not sold for street use in any state or country where state or federal regulations prohibit its use. Some items listed in the online or app catalogs are intended for off road use only. Gluon does not make any claims of street legal use of these products that are not intended for use on public roads whatsoever. Gluon is not affiliated with any automotive manufacturer including, but not limited to, Audi, BMW, Mercedes, Porsche, Volvo, Volkswagen, or any of their subsidiaries. All original artwork is sole property of Gluon. Gluon is not responsible for errors on its website, console, app or hardware. Unauthorized duplication, transmission electronic or otherwise is strictly prohibited. Gluon does not encourage street racing and/or illegal racing on public roads. Gluon encourages all Users to take lessons from local racing schools and/or performance driving school(s) to improve User’s understanding of User’s automobile and its handling capabilities.

WARRANTY:
All Gluon items, purchased from Gluon, are warranted to be free from defects in the materials and workmanship prior to installation. Warranty is only applicable to the original owner. This warranty does not cover labor, misuse, faulty installation, failure of related parts or parts purchased other than from Gluon. Each product offered by Gluon may have a specific warranty and User should call for specific warranty information on each product. Each manufacturer may supply different timeframes for their products. Gluon does not support warranty claims on grey market sales of any products.

ECU SOFTWARE UPGRADE LICENSE AND NO REVERSE ENGINEERING:
Each Gluon ECU Software Upgrade (hereinafter “Software License”) purchased from Gluon is licensed to a single VIN and User. Each Software License is non-transferable between multiple VINs. User will not duplicate or cause to be duplicated any Software License. User agrees that it shall not reverse engineer any Gluon software, hardware or other technology in any manner, including, without limitation, through decompilation, brute force, CAN logging or disassembly. User shall not create derivative works based on the above mentioned Gluon software, hardware or other technology, it being understood that Gluon shall have all right, title or interest in and to all derivative works based on the Gluon software, hardware and other technology.

PRIVACY STATEMENT:
Gluon does not sell, rent, trade, or loan our customer's names, VIN number, email address or any type of personal information we collect. User may receive information from Gluon, detailing new products, tracking numbers for shipping, or new features on our websites. Gluon may collect information about User’s vehicle and purchasing habits to better serve our User’s and to provide more accurate information.

PRIVACY STATEMENT:
Gluon does not sell, rent, trade, or loan our customer's names, VIN number, email address or any type of personal information we collect. User may receive information from Gluon, detailing new products, tracking numbers for shipping, or new features on our websites. Gluon may collect information about User’s vehicle and purchasing habits to better serve our User’s and to provide more accurate information.

Illustrative roadmap only, exact release dates and feature functions will be based on client and market needs

Menu